FAQs

For service specific FAQs, please head to the service page you are interested and click 'FAQs'. This section contains important information that you should read prior to booking

Frequently asked questions

How can iNSTA help my small business reach more customers?


iNSTA websites are marketing-ready with;

  • OnPage SEO that optimises your website for online searches
  • Google My Business (GMB) effortlessly connects you with clients across Google Search and Maps
  • Google Maps so your clients can find you and visit in person
  • Promo displays that let you run promotions and special offers right from the homepage
  • Inquiry forms so your clients can contact you




Running a small business owner is a more than full-time job. How does iNSTA ensure that I have a hassle-free experience?


iNSTA websites get lifelong support with

  • Ongoing maintenance. We take care of all technical updates and bug fixes
  • Renewal management. We make sure your digital assets are renewed on time
  • Content management. We keep your website fresh and relevant
  • WhatsApp integration. Connect with your clients in real time through WhatsApp chat
  • Chat integration. Not on WhatsApp? No problem! Engage with website visitors with live chat




I need a professional, credible online presence to build my business. Can iNSTA provide that?


iNSTA websites are custom-designed

  • Brand-built. We build you a website as unique as your business
  • Testimonials. Display eye-catching text and video testimonials from your happy clients
  • Rapid page load. We design websites that are super-quick to load and smooth to respond
  • Gallery. Create a beautiful portfolio gallery to showcase your work
  • Business e-mail*. We set up business e-mail addresses for professional communications
  • Digital cards*. Little paper rectangles are out, digital business cards are in!
  • Content writing*. We develop fresh, exciting, high-quality content for your website
  • Downloadable catalogues and brochures**. Make it easy for clients to see how amazing you are

* Charged separately

** Give us your catalogues and brochures; we’ll put them on the website




As a small business owner, I’m all about the value. Is an iNSTA website worth the investment?


iNSTA websites give you a range of services at a fantastic price with

  • Free domain and ownership. We buy your web domain and make you the owner
  • Free SSL certificate. We keep your website safe and secure with SSL
  • Free hosting. We take care of the digital real estate you need to build your online business

We watch every penny to keep our prices low. Seeing businesses grow online makes us happy!




How does iNSTA ensure that Small businesses get an active, engaging and consistent online presence?


Insta Websites make it easy for you to grow online

  • Social Media Integration. We integrate your Facebook Business and Instagram accounts
  • We build a blog page where you can educate your audience about your products and services
  • We make sure that Google reviews of your business are acknowledged and displayed on your website




As a small business owner, I’m all about the value. Is an iNSTA website worth the investment?


iNSTA websites give you a range of services at a fantastic price with

  • Free domain and ownership. We buy your web domain and make you the owner
  • Free SSL certificate. We keep your website safe and secure with SSL
  • Free hosting. We take care of the digital real estate you need to build your online business

We watch every penny to keep our prices low. Seeing businesses grow online makes us happy!




How will iNSTA ensure my business has an active, engaging and consistent presence online?


iNSTA websites make it easy to grow your online business with

  • Social media integration. We integrate your Facebook Business and Instagram accounts to draw clients to your website
  • Blogs. Inform and delight your visitors with engaging articles about your business, products and services
  • Reviews. People trust people! Acknowledge your Google Reviews and show them off on your website




How does iNSTA help me know my shiny new website is attracting clients?


iNSTA websites measure your ROI with

  • Regular reports on how your website is performing
  • Google Analytics integration. We keep tabs on your web traffic
  • GMB statistics. We help you understand and act on your Google My Business numbers




What type of domains do you buy?


We only buy domains that are priced under Rs. 999 (about $13). If the domain you want is priced higher, you’ll need to pay the difference.

We renew your domain once a year on your behalf, but this service isn’t part of our annual renewal fee.

If you wish it, we’ll transfer ownership of the domain to you.

You may already have a domain purchased and ready. We’ll connect your website to this domain, but we won’t be able to adjust our pricing because domain purchase is bundled with hosting and SSL.




Where do you host the websites?


iNSTA websites are hosted for free on our infrastructure and are non-transferrable. If you choose to end your contract with us, your website will expire automatically within 7 days of us receiving your request.

If the renewal fee isn’t paid within 15 days of sending the renewal reminder, your website will automatically expire.

Remember, expired websites can’t be revived even if payments are made later.




Do you provide free SSL Certificates?


Yes! Your website comes with an SSL certificate that gets renewed automatically when you pay your annual renewal fee.




Do you provide images for the website?


Yes, we use free stock imagery or watermarked imagery when we’re building your site. We can replace them with original images from your collection, or you can purchase watermarked images at cost.




Do you provide free content for the website?


We use content from you, but if you haven’t decided what you want to say while we’re designing and building your website, we use placeholder dummy content that can be replaced when you’re ready.

iNSTA will be glad to connect you to a professional content writer whom you can engage separately. We’ll work with your content writer to complete your website.




Do you provide technical maintenance for the website?


Yes! We take care of website speed, backups, upgrades and bug fixes. If your website goes down when your plan is active (unlikely though this is), we’ll restore it within 24 hours.




How will you keep my website content fresh?


The iNSTA team will update all the content you give us – text, image, video, graphics – within 24 hours of receiving and acknowledging your request.

Send content update requests to support@instawebsite.zohodesk.com.




What if I want to add new pages or functionality to my website?


iNSTA websites are primarily meant for information, but we’ll try our best to accommodate your functionality and new page requirements.

These services are billed at Rs. 499 (approximately $7) per hour.




Should I plan for any additional expenses?


Your plan includes (optional) domain registration, hosting, SSL certificates and 1 year of free website maintenance and content management.

Renew your website every year for Rs. 3,499




Can I transfer my iNSTA website or convert it to WordPress?


Unfortunately, no – iNSTA websites aren’t transferrable. If you don’t renew your website in Year 2, it will be deactivated.

We can’t convert your website to WordPress, but we do offer you a 30% discount on our estimate if you want to create a WordPress website.